Policies

Welcome to USAWholesale.com! We strive to provide our customers with a seamless and enjoyable shopping experience. To ensure clarity and transparency, please familiarize yourself with our policies outlined below. By using our website and services, you agree to comply with these policies.

Ordering Process:

  • Product Information: We make every effort to accurately display product information, including pricing and availability.
  • Order Confirmation: Once an order is placed, you will receive an order confirmation email. Review this email for accuracy and contact us immediately if any discrepancies are found.

Payment:

  • Secure Transactions: All transactions are processed securely to protect your financial information.
  • Accepted Payment Methods: We accept major credit cards as specified during the checkout process.

Shipping:

  • Shipping Methods: We have various shipping methods.
  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Costs: Free shipping in the U.S. International shipping costs are calculated based on the weight and destination of your order.
  • Tracking Information: Once your order is shipped, you will receive tracking information to monitor its progress.

Returns and Exchanges:

  • Condition of Returned Items: Returned items must be unused, in their original condition, and with all tags attached.
  • We have a 30-day return policy: Which means you have 30 days after receiving your item to request a return.
  • Return Authorization: Contact our customer service team [sales@usawholesale.com] to obtain authorization before returning any items.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.
  • Refund or Exchange: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Exchanges are subject to product availability. If the item is not available, a refund will be issued.

Privacy and Security:

  • Information Collection: We DO NOT collect and use personal information.
  • Data Security: Your data is secured using industry-standard encryption and protection measures.